Privacy Policy of Aquadoka
Effective date: [25.05.2025]
This Privacy Policy explains how Aquadoka ("we", "our", or "us") collects, uses, shares, and protects your personal information when you visit our website or use our services. We are committed to ensuring that your privacy is protected and that your personal data is handled in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the laws of the Republic of Latvia.

1. Who we are
Aquadoka is a plumbing service provider operating in Latvia. If you have any questions or concerns about how we handle your data, you can contact us at:
Email: info@aquadoka.lv
Phone: +371 28800200

2. What personal data we collect
When you visit our website or contact us, we may collect the following personal data:

• Full name
• Phone number
• Email address
• Service-related messages or comments
• Date and time of your inquiry
• IP address and device/browser data (via cookies)
• Any other information you voluntarily provide

3. How and why we use your data
We process your personal data to:

• Respond to service requests or inquiries
• Provide plumbing services and schedule appointments
• Communicate with you regarding your request or quote
• Improve our website and user experience
• Comply with legal obligations
• Prevent fraud or misuse of our services

Legal basis for processing your data:

• Your consent (when submitting a form or agreeing to cookies)
• Performance of a contract (when you request services)
• Our legitimate interest in operating and improving our business
• Legal compliance (as required by Latvian law)

4. Cookies and tracking technologies
Our website uses cookies to:

• Analyze visitor behavior via tools like Google Analytics
• Improve site performance and usability
• Remember user preferences

You can manage or disable cookies through your browser settings. Please note that some parts of the site may not function properly without cookies.

5. How we store and protect your data
We store your data securely using:

• Encrypted servers and secure databases
• Firewall and access controls
• Access limited to authorized personnel only

We retain your personal data only as long as necessary for the purposes listed above or as required by law.

6. Data sharing and third parties
We do not sell, rent, or trade your personal data. We may share it with:

• Hosting and IT service providers (for operating the website)
• Subcontractors or partners necessary to fulfill your request
• Legal or regulatory authorities when required

All partners are bound by confidentiality and data protection obligations.

7. Your rights under GDPR
You have the following rights:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data (right to be forgotten)
• Restrict or object to processing
• Withdraw your consent at any time
• File a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija)

To exercise any of these rights, please contact us at info@aquadoka.lv.

8. Children’s data
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a minor without parental consent, we will delete it promptly.

9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be posted on our website with the effective date clearly stated. We encourage you to review it periodically.

By using our website and submitting your information, you agree to the terms of this Privacy Policy.